Privacy policy
Last Updated: 05/27/2026
This Privacy Policy describes how Wellness Era Health (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or communicate with us (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last Updated" date accordingly.
Information We Collect
We may collect the following types of information:
• Personal Information: Name, address, email, phone number
• Account Information: Login credentials and account settings
• Payment Information: Billing details processed via secure third-party providers
• Health Information (Protected Health Information / PHI): Medical history, symptoms, treatment information, and other health-related data submitted through our platform
• Technical Data: IP address, browser type, and site usage data
How We Use Your Information
We may use your information to:
• Provide telehealth services and medical evaluations
• Facilitate communication between you and licensed healthcare providers
• Process payments and manage accounts
• Comply with legal and regulatory obligations
• Improve our services and platform functionality
• Communicate administrative updates
HIPAA Compliance & Protected Health Information (PHI)
Wellness Era Health complies with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state laws concerning the privacy and security of Protected Health Information (PHI).
We may use and disclose PHI for the following purposes:
• **Treatment** – to provide, coordinate, and manage healthcare services
• **Payment** – to process payments for services rendered
• **Healthcare Operations** – administrative, quality assurance, and compliance activities
We do NOT use or disclose PHI for marketing purposes without your explicit authorization, except as permitted by law.
Sharing of Information We may share your information with:
• Licensed healthcare providers involved in your care
• Pharmacies fulfilling prescriptions as directed by your provider
• HIPAA-compliant service providers (e.g., payment processors, technology platforms, IT services)
• Legal or regulatory authorities when required
All third-party providers that handle Protected Health Information are required to maintain appropriate safeguards and comply with applicable privacy laws.
Where applicable, we maintain Business Associate Agreements (BAAs) with vendors who process Protected Health Information on our behalf.
We do NOT sell your personal or health information.
Marketing & Communications
We may use non-health-related personal information to provide service announcements or general updates.
We do NOT use Protected Health Information (PHI) for marketing purposes without your authorization.
Cookies & Tracking Technologies
We use cookies and similar technologies to improve user experience, analyze site usage, and maintain system functionality. You may control cookie preferences through your browser settings.
Data Security
We implement administrative, technical, and physical safeguards designed to protect your information, including:
• Secure and encrypted data transmission
• Access controls and authentication procedures
• HIPAA-compliant storage systems
• Limited access to authorized personnel
While no system is completely secure, we take reasonable steps to protect your information.
Data Retention
We retain information only as long as necessary to provide services, comply with legal obligations, and fulfill regulatory requirements.
Your Rights Under HIPAA
You have the right to:
• Access and obtain a copy of your health information
• Request corrections to your medical records
• Request restrictions on certain uses or disclosures
• Request confidential communications
• Receive an accounting of disclosures
• File a complaint if you believe your privacy rights have been violated
To exercise your rights, please contact us using the information below.
Children's Privacy
Our Services are not intended for individuals under 18. We do not knowingly collect personal information from minors.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
Contact Information
If you have questions about this Privacy Policy or your data, please contact:
Wellness Era Health
Email: contact@wellnesserahealth.com
Phone: (813)892-2997